The MHCC is an independent specialist statutory body established under the Mental Health Act 2014
At the heart of our work is a focus on safeguarding the rights of people receiving mental health treatment
We support consumers, families and carers to raise their concerns or make a complaint directly to mental health services or our office
Our education and engagement work focuses on improving people’s understanding of their right to make a complaint and building the capacity of service to respond effectively to people’s complaints
We work to ensure that people accessing mental health services understand their right to make a complaint and are confident in raising their concerns with us, or directly with the service.
In 2016-17, we established the MHCC’s Advisory Council to facililitate opportunities for people with lived experience, including consumers, families, carers and people working in services to shape and participate in our work.
Resolving complaints in 2016-17
Consumers raised 0000(00%) and family members and carers raised 000(00%) of the new enquiries and complaints made.
00% of complaints were assisted with resolution actions and closed within one week, 00% within a month.
Issues raised in complaints
Effective communication builds a foundation of trust. It is essential in supporting people to understand their rights and to make and participate in decisions about their treatment and care.
This year we produced individual reports on mental health services complaints data. We work with services to use this data to identify quality and safety issues.
Improving services and the mental health system as a whole
Service improvements included
Examples of service improvements
Recommendations to the Secretary of Department of Health and Human Services
Investigations and Projects
Strengthening education and engagement with the sector
Education and engagement activities for consumers, carers, families, services and other stakeholders in 2016-17
Working with services to develop effective responses to complaints.
Supporting cultural change and people to speak up about their concerns and experiences
Your experience matters.